Insights

Field notes from running hospitals

Playbooks, benchmarks and product deep-dives. Written by clinicians and engineers, not marketers.

Interoperability

HL7 v2 vs FHIR R4: which one should your hospital adopt first?

FHIR is the future — but most hospital systems still speak HL7 v2. A practical guide to deciding what to integrate now, and what to defer.

8 min · Jun 24, 2026Read
Revenue cycle

Reducing claim rejections by 38% — without hiring more billers

What 60 hospitals taught us about pre-submission scrubbing, payer rule libraries and denial root-cause analytics.

11 min · Jun 12, 2026Read
Operations

The bed turnover playbook: from 9.4 hours to 3.1

Predictive discharge holds, cleaning queue automation, and the unglamorous SOPs that actually move the needle.

7 min · May 30, 2026Read
Workforce

Nurse burnout is a UI problem (mostly)

We watched 240 hours of shifts. The friction wasn't volume — it was navigation. Here's what we redesigned.

9 min · May 18, 2026Read
Security

Role-based access for hospitals isn't optional anymore

Why the 'all consultants see all charts' model fails HIPAA audits — and how to fix it without breaking workflows.

6 min · May 04, 2026Read
AI

Where AI actually helps in the ER (and where it doesn't)

A skeptical look at AI triage: what beats clinicians, what augments them, and what to skip until 2027.

12 min · Apr 22, 2026Read
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